Updated September 2026
Refund policy
Plain rules for the two paid plans. A listing itself is always free.
What can be refunded
Every listing is free. Only the two optional monthly plans on the pricing page cost money, and only the owner of a claimed listing can buy one.
First charge: 14 days
Ask within 14 days of the first payment on a new subscription and we refund it in full. No reason needed.
Renewals
A renewal is not refunded by default, because you can cancel at any time before it. If you forgot, ask within 7 days of the renewal and, if you have not used the paid features in that period, we refund it.
Cancelling
Cancel from the link in your receipt email, or email us. You keep access to the end of the period you paid for. There is no cancellation fee, and cancelling never removes your free listing.
How to ask
Email hello@prolistly.com from the address you used at checkout, or reply to the receipt from Paddle.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.